Willem Van Rossem
Willem has a degree in Tourism Management from the University of New Hampshire, USA. He counts with ample international experience in management positions, ranging from rooms division, hiring and training as well as quality assurance and operations management in the hospitality industry, including Disneyland Paris, France, Walt Disney World Resort, Orlando, USA and Huis Ten Bosch Resort, Nagasaki, Japan. Willem speaks six languages, including English, Spanish and French and has excellent communication and interpersonal skills. He was part of the opening team of the first resort hotel of the Port Aventura theme park near Tarragona, Spain, as well as the first Spanish property of Dolce Hotels & Resorts in Sitges, near Barcelona. Currently Willem van Rossem manages GUESTCONNECTION, a hospitality consulting company and has provided training, quality assurance and consulting solutions to hotels, cruise lines and call centers in Spain, Morocco and Ecuador, including Taj Hotels & Palaces and Fairmont Hotels & Resorts. Mr. van Rossem has been sharing his knowledge with a new generation of future hospitality professionals at ESEI since 2013.